Parc Hotel S.A. general terms and conditions

1st article: Contract creation

The present general terms of use as well as their associated contract create an undividable unit. The contract is completely valid once the client's copy of the contract has been signed and returned to the hotel, before the end of option date.

The hotel has to confirm its acceptation in written.

2nd article: Contract modification

Any modification has to be done in written by the client and accepted in written by the hotel. In such case, the contract's terms will be applied. In case of disagreement, the hotel has the right to cancel the contract and to apply the penalty of the 7th article of the general terms and conditions.

3rd article: Disposal of room

Booked hotel rooms are at the guest's disposal from 3:00 pm on the arrival day and must be vacated by 12.00 am on the departure day, if not an additional night will be charged

4th article: Rooming list

For group bookings, the ordering party is obliged to supply the hotel with a list of the participants seven days prior to arrival.

5th article: Number of participant at an event

The number of customers participating in the event must be indicated at the latest as follows:

3 working days (no later than 10 am) for a group until 50 people included.

5 working days (no later than 10 a.m.) for a group of more than 50 people

The number of participants announced will be invoiced and this number will serve as the basis for our orders and production. No changes can be taken into account after the deadlines mentioned above

6th article: Catering

The hotel serves its break-fast as buffets.

Menus do not include drinks.

7th article: Cancellation terms

The hotels is to be informed in written of any cancellation or change of the number of participants on an event.

The following charges will be made for changing of bookings or cancellation and for non-appearance without previous cancellation

1. Cancellation on lodging:

1/ Groups where the reservations are done by the organizer

For Groups below 120 persons

Cancellation up to 45 days before arrival day:                                                              no charge

Cancellation between 30 and 44 days before arrival day:                                            40% penalty of the total revenue amount

Cancellation between 8 and 29 days before arrival day:                                              80% penalty of the total revenue amount

 Cancellation 7 or less days before arrival day                                                             100% penalty of the total revenue amount

For Groups over 120 persons

Cancellation up to 120 days before arrival day:                                                           no charge

Cancellation between 90 and 119 days before arrival day:                                          20% penalty of the total revenue amount

Cancellation between 89 and 60 days before arrival day:                                            50% penalty of the total revenue amount

Cancellation between 59 and 30 days before arrival day:                                            80% penalty of the total revenue amount

Cancellation  29 or less days before arrival day                                                           100% penalty of the total revenue amount

2/ Groups where the reservations aren't done by a host but individually

For Groups below 120 persons

Cancellation up to 45 days before arrival:                                                                    100% of the rooms are assured relating to the available rooms

Cancellation between 44 and 30 days before arrival:                                                   80% of the rooms are assured relating to the available rooms

Cancellation between 29 and 15 days before arrival day:                                            50% of the rooms are assured relating to the available rooms

Cancellation between 14 and 8 days before arrival day:                                              20% of the rooms are assured relating to the available rooms

Cancellation 7 or less days before arrival day                                                              0 guaranty for the rooms relating to the avalable rooms

For Groups above 120 persons

Cancellation up to 120 days before arrival:                                                                  100% of the rooms are assured relating to the available rooms

Cancellation between 119 and 90 days before arrival:                                                 80% of the rooms are assured relating to the available rooms

Cancellation between 89 and 60 days before arrival day:                                            50% of the rooms are assured relating to the available rooms

Cancellation between 59 and 30 days before arrival day:                                            20% of the rooms are assured relating to the available rooms

Cancellation between 29 and 8 days before arrival day:                                              10% of the rooms are assured relating to the available rooms

Cancellation 7 or less days before arrival day                                                              0 guaranty for the rooms relating to the avalable rooms

Cancellation of the event on the accommodation

The organizer who has reserved the room quota for individual bookings will be subject to group cancellation fees depending on the number of people provided  in § A1 of these general conditions of sale

In case of cancellation of participants in the reserved room quota by the organizer

The rooms reserved individually in the group room quota reserved by the organizer will be subject to group cancellation fees depending on the number of people provided for in § A1 of these general conditions of sale

b)    Cancellation on rooms and material:

For Groups up to 120 persons

Cancellation up to 45 days before arrival day:                                                              no charge

Cancellation  between 30 and 44 days before arrival day:                                           40% penalty of the total revenue amount

Cancellation between 8 and 29 days before arrival day:                                              80% penalty of the total revenue amount

Cancellation 7 or less days before arrival day                                                              100% penalty of the total revenue amount

For Groups over 120 persons

Cancellation up to 120 days before arrival day:                                                           no charge

Cancellation between 90 and 119 days before arrival day:                                         20% penalty of the total revenue amount

Cancellation between 89 and 60 days before arrival day:                                           50% penalty of the total revenue amount

Cancellation between 59 and 30 days before arrival day:                                           80% penalty of the total revenue amount

Cancellation 29 or less days before arrival day                                                           100% penalty of the total revenue amount

Special conditions regarding the rental of the Europe room:

For the rental of our large meeting room “Europe”, we ask for an additional deposit linked to the rental of this room. The hotel will keep the amount collected for this meeting room if the cancellation of the event occurs within 6 months before the event

c)      Administrative charges

The administrative charges to the amount of 2% of the all-round price of the arrival or events have to be paid in case of a cancellation  when a confirmation of the client via E-mail or written has been done.

8th article: Case of "force majeure"

In case of "force majeure", the hotel will not and can not be held responsible for any damages towards the customer.

If the event become impracticable, illegal or impossible to perform as originally agreed under this Contract for reasons beyond the reasonable control of the Parties (Hotel and Client), including but not limited to acts of God (flood, earthquake, volcanic eruption, tornado, fire, etc.), war, military occupation, terrorist acts, WHO travel advisory, riot, strike, curfew or state of emergency, total collapse of the provision of supply, total suspension of public transport, or road and air traffic, COVID 19 related measures or as consequence of a decision made by the government direction of the  European community, making it impossible for over 80% of participants to attend, the affected Party may terminate this Contract without liability and frees both Parties from any contractual responsibilities upon written notice to the other Party.

9th article: Payment conditions

Invoices are in euros and are to be paid at the reception. They can be paid by any valid payment method accepted by the hotel.

Any payment not done in a timely matter after a dunning gives the hotel the right to charge the customer a dole of 2% of the price (all taxes included) per month.

10th article: Deposits

Deposits can be asked by the hotel depending on the size of the event and its preparation.

The fixed amount will be set as an extra condition under the section "special term to the general terms and conditions".

11th article: Credit card guarantee

Bookings on lodging and event are confirmed after recording of the type, number and expiry date of the bank card of the customer, the name written on that card will serve as guarantee. The card has to be valid on the date of stay of the customer.

12th article: Extra services

Extra services have to be paid at the reception if they are not included in the contract.

13th article: No shows

In case of no shows, or non appearance without previous cancellation, the hotel will charge the customer:

Individuals and groups  100% of the total stay if the services included lodging and events and/or other services by the hotel.

14th article: Special terms

Any special term in the contract signed by the customer can be found under the section "special terms to the general terms and conditions bound by the present contract"

15th article: Good conduct

Consumption of food and beverage other than those provided by the hotel is prohibited, unless allowed by the hotel in written.

The hotel has the right to stop providing services without warning or indemnity, if the customers harm the good running of the hotel or the furniture, reputation or security of the establishment.

16th : Responsibility of the organizer of the group

The organizer is responsible for the behavior of the members of his group. All financial losses that result from bad behavior of this group to other guests due to complaints - for example, disorders of the night - will be charged automatically to the organizer

17th article: Court of law

For any dispute, the court of law is Luxembourg and only Luxembourgian law is applicable.

18th article: Contract

This offer will form a contract at the time of signing and customer acceptance within the date option date

19th article: Personal data management policy

The Hotel applies the law in force concerning the general regulation on data protection "GDPR" imposed by the European Union.

By checking this box  r you agree that the hotel will proceed to further processing of your personal data for the purpose of benefiting from promotional offers, goods and services on favorable terms and agree that your personal data can be transferred to our hotel departments for this purpose and agree to be contacted by any means of communication which you have previously communicated to us.

20th Article: Covid 19-Pandemic

Gouvernmental restriction due to the containment of the COVID19 or other  Pandemic.

The execution of the present contract with Parc Hotel Alvisse S.A. suppose that the governmental restrictions targeting the containment of the COVID19 or other  pandemic allows the execution of the event. For example respective the allowed maximum number of participants of an event, set-upo of the spaces, served food and beverage and opening hours. The organizer of the event is responsible for the respect of the gouvernment restrictions concerning COVID19 or other pandemic by the participants of the event.  The names of the participants has to be completely known.

21st Article : Instructions for Delivery and Retrieval of Goods at the Hotel

All goods delivered to the hotel must be clearly labeled with the event name and date. It is imperative that organizers retrieve their goods at the end of each event. The hotel assumes no responsibility for any loss or forgotten goods after the event has concluded.

Organizers are fully responsible for their equipment and goods, both for their installation and delivery.

22nd article: Attribution of jurisdiction

For all cause between the parties, only the courts of Luxembourg City are appropriate, which will apply the Luxembourg law.

By signing, the customer confirms having received a copy of the hotel's general sales conditions, which are accepted without reservation.