Dear clients,
To make your stay as comfortable as possible, we have compiled a list of services and information that will be useful to you in this directory.
Phone book
External call: Select „0“, then the desired telephone number
International call: Select „0“, then the country code and the desired telephone number
Reception: Select „8113“
Bar: Select „8301“
Room service: Select „8303“
Restaurant: Select „8304“
Call other rooms: Select the „7” + the desired room number
Receive an outside call: +352 43 56 43 7 + your room number.
Answering machine: Select „6300“
COUNTRY CODE
Australia: 0061 Italy: 0039
Belgium: 0032 Luxembourg: 00352
Brazil: 0055 Netherlands: 0031
Canada: 001 Norway: 0047
Denmark: 0045 Austria: 0043
Germany: 0049 Portugal: 00351
England: 0044 South Africa: 0027
Finland: 00358 Spain: 0034
France: 0033 Sweden: 0046
Greece: 0030 Switzerland: 0041
Israel: 00972 USA: 001
TECHNOLOGY
Adapter: We have international power adapters on request at reception.
Fax: Feel free to send your fax from us. Our reception staff will be happy to assist you.
Printer: We have a terminal with internet connection and printing option in our business area near the reception.
Fax number: (+352) 43 69 03
W-Lan/WI-FI: We offer our guests free WiFi throughout the hotel. A password is not required, just connect to the “internet” network.
Photocopies/Scan: Our reception staff will be happy to help you. We charge €0.30/BN-page if you need less than 10 copies. If you need more than 10 copies, we charge 0.10 € / BN-page.
TV program: For ecological reasons the TV program can be viewed online under this link: http://www.programme-television.org
Alarm clock: Please contact reception if you wish to be awakened.
Website: Our website: www.parc-hotel.lu
Telephone: Please select “0” to make outgoing calls. All calls are automatically transferred to your account in your room. We charge €1.00/minute for a national call and €2.00/minute for an international call.
RECEPTION – ROOMS
Personalized welcome: You wish to order flowers or a gift in a room, please contact the reception who will be happy to inform you.
Hygiene items: Hygiene products are sold in our vending machines located on the ground floor near the bar.
Laundry: The hotel has a washing machine and dryer which & ironing can be used by our guests themselves. Cost €6.00 / machine. If you wish to use our laundry, thank you to give your laundry bag, located in your room, before 9:00 am at the reception. Your laundry will be ready the next day before 15:00. Please refer to the price list which is located with the laundry bag.
Ironing service: The hotel has an ironing service from 08.00 to 19.00 hours, your linen will be returned to you after one hour (maximum 3 items). Please refer to the laundry rates on the list located with the laundry bag. Please contact reception.
Hotel brochures: For ecological reasons, all information about our hotel can be found on our website www.parc-hotel.lu.
Rooms: The hotel has 325 (Comfort Rooms: 130 – Superior Rooms: 98 – Suites: 2 – Studios: 95)
Check-in: Check-in is possible from 3 p.m.
Check-out: Check-out must be completed by 12.00 p.m.
Quick check-out: The amount due will be automatically charged to your credit card.
Iron & ironing board: On the 2nd floor there is an ironing room, with an iron and an ironing board. This room is always open and is near rooms numbers 247 and 248.
Baby Cot: Please contact reception. The cot will be brought to your room free of charge.
Extra bed: The extra bed is free for children from 0 – 5 years old. For children who are 6 years old or older, we charge 25 € / night. We can put an extra bed only in the comfort rooms. Please note that we can only put 1 extra bed per room.
Minibar: All our rooms have a minibar. The minibar is payable and in addition to the price of the room.
“Do not disturb”: If the “do not disturb” sign is hung on the door, we will respect your privacy. Please note that our maids must still clean once a day. If you do not wish to be disturbed, please inform reception of the time when our cleaning lady can come and clean. If you need additional bath towels or toiletries, please contact reception.
Pillows: Your pillow does not suit you? We have a choice of several pillows at the reception.
Scales: We have scales on request at reception or you can find one at the fitness centre.
Reception: The reception is available 7 days a week & 24 hours a day. For more information select „8113“.
VARIOUS INFORMATION
Animals: Animals cost €25.00/night/animal. We accept dogs at the hotel, but on condition that the dogs are always under surveillance and that they do not remain alone in the room. Only one animal is accepted par room.
Animation: Animator and animation program on request and against payment.
Bank: BGL, 76, rue d'Eich, L-1460 Luxembourg +352 24 59 94 02
Luggage: We have a luggage service, on request. We will be happy to carry your Baggage to your room. We charge €5 for this service. We have a secure luggage storage service at reception.
Credit cards: We accept the following credit cards: American Express, Diners Club, Master Card, Visa, VPay, Girocard.
Shoe Shine: Shoe shine machines are located at the hotel entrance and in the hallways. A shoeshine service is possible against payment, please call the reception for the schedules.
Safe: Each bedroom has a safe, which is mounted in the closet. Please put your valuables in the safe, close the door, select your code and press the "Close" button. To open the safe again, enter your code. Leave the door open when you check out. If the safe does not work, please call reception. The receptionists will immediately contact one of our technicians.
Concierge: Our concierge will be happy to welcome you, inform you and advise you on everything you need during your stay.
Sewing: You have a sewing kit in the room. We have a sewing service on request and against payment, please contact reception.
Vending machine: In our automatic machines, located on the ground floor near the bar, there is a wide selection of cold drinks and snacks available.
Children: A play area for children is located near the reception. In addition, our outdoor park is ideal for walking. We offer child care, on request for children over 3 years old.
Envelopes: You can find envelopes on the desk in your room.
Bus timetable: You will find more information on the following website: Mobiliteit.lu or consult reception for bus plans.
Opening time :
Restaurant: 12.00 – 14.00 / 19.00 – 22.30
Bar: 08.00 – 00.00
Bowling games: 08.00 – 23.00
Table tennis: 08.00 – 23.00
Spa: 07.00 – 21.00
Outdoor tennis court: 07.00 – 23.00 (open in summer)
Indoor swimming pool: 07.00 – 21.00
Outdoor swimming pool: 10.30 a.m. – 7 p.m. (open in summer)
Flight Information: This is the flight information page of aircraft flights from Luxembourg airport. https://www.lux-airport.lu/information/. You can also take advantage of our business corner in the lobby to access it.
Information on the region: Near the reception you will find information and documentation on the region on a regional display.
Newspapers: Current daily newspapers & magazines are available at reception and online at www.wort.lu
Objects: Please contact reception if you have lost or found anything.
Car rental: AVIS car rental, Findel Airport, L-1110 Luxembourg (+352 43 51 71)
Shuttle: We offer a shuttle service (taxi) from the hotel to the airport and back on request (additional cost). These must be booked at least 1 day in advance. Please contact reception.
Umbrella: On request at the reception we lend you an umbrella or if you wish to buy one we ask 17€.
Parking: The hotel has a free car park with 480 spaces.
Pharmacy: Pharmacie Hübschner, 50, rue de Mühlenbach, L-2168 Luxembourg (+352 42 02 73)
Medical care: Clinique d’Eich, 18, rue d’Eich, L-1460 Luxembourg (+352 44 11 12)
Taxi: You can book your taxi online via the following website: www.webtaxi.lu or select “800 251 51”. If you wish to book a large taxi for several people, please call Eurotaxi-Lu on the number "621 223 947". Do not hesitate to contact our reception staff to request a taxi.
RELAXATION
Bowling: The hotel has 2 bowling alleys. They are open from 8 a.m. to 11 p.m. We charge € 20.00 / hour / track.
Ping-pong: The hotel has a ping-pong table. Balls and rackets are available at reception.
Indoor swimming pool: The use of the indoor swimming pool is free for hotel guests. For external customers we charge: 25 €/adults and 19 €/children from 1-10 years old/Day (Sauna & Hammam included.) Children are the responsibility of parents.
Outdoor swimming pool: The use of the outdoor swimming pool is free for hotel guests. Children are the responsibility of parents.
Reading corner: The hotel has a reading corner, with books at your disposal. Please at reception.
Sauna/Hammam: Use is free for hotel guests. Opening hours from 7 a.m. to 9.00 p.m. Additional bathrobes and towels on request at reception.
Spa: To book a treatment or a massage and for more information, please call +352 27 04 85 51. For more information, go to the page: https://www.parc-hotel.lu /relaxation-leisure/
Sport: We provide you with: 1 Ping Pong table, 2 bowling alleys, 2 tennis courts, an indoor and outdoor swimming pool, a fitness and gym room. You have the possibility of walking and running around the hotel and we also organize guided Mountain Bike tours.
Sports equipment rental: Tennis racket. For more information please ask at our reception.
RESTORATION
Healthy cuisine: On request.
Half-board: Half-board, including a starter, a main course and a dessert.
Ice Cubes: Please ask our staff at the bar for ice cubes. We charge 2.50 € / kg.
Lunch box: The lunch box costs 22 € / person. Please order your lunch box at reception.
Breakfast: We serve breakfast buffet Monday to Sunday from 7.00 a.m. to 10.00 a.m., in our breakfast room. Table service on request.
Restaurant: Our restaurant “La Véranda” is open from 12.00 – 14.00 / 19.00 – 22.30 hours.
Room service: Room service is free of charge and is available from 7:00 a.m. to 10:30 p.m. (not available for the moment).
ENVIRONMENTAL QUALITY CHARTER OF THE PARC HOTEL ALVISSE
The Parc Hôtel Alvisse is committed to reducing its environmental footprint and improving the sustainability of the services it offers by investing in sustainable practices and collaborating with its customers and local suppliers. The hotel has also invested in digitization, such as for daily hygiene, by implementing a digital quality control system within all its services. Our hotel complies with the EcoLabel guidelines in accordance with Luxembourg law.
The EcoLabel Luxembourg is the official label of Luxembourg which certifies eco-responsible tourist accommodation at the Luxembourg level. Its objective is to create an eco-responsible environment in the tourism sector, such as:
Limit water and energy consumption and reduce waste production.
Identify substances and products that are harmful to the environment.
The hotel guarantees its commitment on the following points:
GENERAL INFORMATION
General environmental management
Towel and linen reuse program, customer awareness, sustainable mobility program, general hygiene and digital quality control system (HACCP).
Energy consumption: Heating and air conditioning systems, energy management and thermal regulation, insulation and ecological materials, lighting, renewable energies, equipment and swimming pool.
Water consumption
The professional dosing system, the preservation of water and the dilution of cleaning products, the daily monitoring of consumption.
Purchases
Certified suppliers, food and beverage products, green space.
Waste Management
The hotel's general recycling system (waste sorting), waste reduction.
Training and innovation
The introduction of the digital system, the consultation of reports, general hygiene and environmentally friendly practices.
ENVIRONNMENT MANAGEMENT
The hotel has implemented a GREEN program so that our guests can benefit from the daily renewal of towels and linen. The program also offers the possibility of modifying the supply days; linen renewal can be ordered from our new website. This program aims to reduce linen and towel consumption and promote sustainability.
The hotel has also invested in digitizing its daily sanitary procedures by implementing a digital food safety system that prioritizes daily cleaning tasks by monitoring cleaning every day and facilitating general procedures (HACCP) at the hotel. using a quality control department. A fully automated refrigerator temperature monitoring and reporting system that saves costs by reducing inventory risk and reducing waste with a fully automated data management system. A decrease was observed in both printing waste and general waste.
The hotel has also invested in a sustainable mobility program by offering a bicycle rental system and encouraging guests to practice environmentally friendly sports. We have partnered with companies like Moyocci to promote sustainable tourism.
Let us mention in particular:
Customer awareness
Environmental awareness materials for customers.
Changes to the rules of procedure
The rules of procedure have been modified in order to favor sustainability and general hygiene.
Carbon Emissions Statements
Accounting for carbon emissions via Elco and Energolux.
Low VOC Paints
ENERGY
The hotel has invested heavily in the installation of sustainable heating, air conditioning and solar water heating systems for the outdoor swimming pools for several years. In addition, the hotel has a centralized switching system that systematically cuts all energy consumption by 90% in each room using a magnetic card. LED televisions have been installed to significantly reduce energy consumption. Our entrance is fully equipped with an automatic double door “airlock”. Our boiler is equipped with a regulation system which takes into account temperature variations according to the outside temperature, day and night, integrating summer/winter management.
Let us mention in particular:
Hot water tanks whose thermostat is limited to 60 degrees, and whose hot water pipes are insulated.
Preventative maintenance program
Regular checks of energy equipment and water supply to ensure proper operation.
Energy-efficient lighting with motion sensor (LED)
More than 90% of rooms are equipped with sensors.
Automatic and centralized energy management system
Turns off heating and cooling in unoccupied rooms and meeting rooms.
Windows that save 99% of energy.
Certified energy-saving catering equipment
THE WATER
To reduce water consumption, the Parc Hotel Alvisse has implemented a water flow regulation system, leak detectors, automatic temperature adjustment of thermostats and air conditioning. The hotel has optimized the use of tableware and implemented a unique water treatment system for the entire building. The hotel has also developed a cleaning technical sheet listing all products with a professional dosing system. The Hotel does not use products containing active chlorine such as bleach, sodium hypochlorite.
Let us mention in particular:
Our rooms equipped with private bathrooms offer high quality water.
The flow is optimal whatever the faucet.
More than 90% of taps have a flow rate of 8 liters per minute.
Shower flow is optimal in all bathrooms
More than 90% of the showers in the rooms have a flow rate of 8 liters per minute.
The water consumption of public and private toilets is optimized
More than 90% of toilets consume a maximum of 6 liters per use.
PURCHASES
With regard to its product purchases, the hotel has entered into partnerships with local producers and suppliers. We use new “green” cleaning products to protect the environment. The hotel uses 100% recyclable white printing paper. More than 80% of drinks, meat, fish, fruits and vegetables are certified in Luxembourg and its surroundings.
Let us mention in particular:
Reusable tablecloths and placemats.
At least three of our food products are certified organic or fair trade
More than 90% of our cleaning products are certified
Technical data sheets of the products available in the premises dedicated to cleaning
WASTE MANAGEMENT
The hotel bar now offers drinks served in reusable glass bottles collected by cleaners, and we have also discontinued the sale and distribution of canned drinks. The hotel also offers bulk product alternatives for each of the products featured at breakfast. The hotel has also invested in a digital oil-monitoring system that helps reduce frying oil waste with an automated oil-monitoring thermometer.
With regard to waste management, the hotel has set up a separate collection of batteries, paper, glass and empty bottles containing dangerous products, as well as when cleaning the rooms. We apply effective methods of sorting waste across all departments, including food waste, oils and beverages, cardboard packaging, paper, ink and ink cartridges. Monitoring of paper consumption has been introduced with the aim of reducing it.
Let us mention in particular:
Waste control and monitoring procedure.
The facility has analyzed the estimated volume and type of waste it generates to determine how to reduce it.
Recycling of used cooking oils
At least 90% of used cooking oil is recycled or used for the production of biodiesel
Safe disposal of hazardous materials such as paint, printer cartridges, batteries and fluorescent bulbs.
Biodegradable products are composted on site or in off-site composting centres.
Organic materials are composted on site or in off-site composting centres.
Reusable dishes and cutlery
90% of crockery and cutlery are reusable.
TRAINING AND INNOVATION
The Park hotel has set up a training program to promote general hygiene and a sustainable environment. The aim is to raise awareness of the level of sustainability and strict hygiene procedures in all departments.
Presentation of the digital system, equipment and use of cleaning products
Storage of materials and general organization of products.
Presentation of the digital strategy and corrective actions.
Analysis of monthly reports and implementation of disciplinary measures.
